When it comes to customer service, the person on the end of the phone has more influence than anyone over a customer’s first impression of your business – whether or not they will return, or whether they will share a negative experience with other potential customers. UKFast has always valued people above all else, and this has bred a culture where employees are passionate about customer service.Our experience has taught us that there is an intrinsic link between a positive company culture and great customer service. So how can your employees be more than just a complement to great products - an asset that keeps customers coming back? How do you get from customer service to People as a Service?Download our free whitepaper now to find out how employee engagement can turn customer-facing employees into a business's most valuable asset.
Measuring how engaged your employees are at work is not always easy, so what are the best techniques to use?
To effectively motivate employees, offering more than just a pay check is vital. How do you optimise core aspects of your business to engage your workforce?
How do you create an energised workforce that is aware of and buys into company culture and genuinely cares about the success of your business?
There is compelling evidence to show that companies that go the extra mile to engage and reward their employees perform better across the board than companies that do not. Our in-depth guide to engaging your employees ensures your team is energised and motivated, leading to a happier team and happier customers.
Download the whitepaper now for the expert insight.