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People to People - Employee Engagement and Customer Service

In our fifteen years at the heart of the internet, UKFast has always valued people above all else. Whether it is our clients, ensuring they have the support they need to grow their business, or our own employees, giving them the training, motivation and environment they need to be the best they can be. This has bred a culture where employees are passionate about customer service - we have an industry-leading NPS score of +76 and 96% of our customer would recommend us. Our experience has taught us that there is an intrinsic link between a positive company culture and great customer service. This report outlines how employee engagement can turn customer-facing employees into a business's most valuable asset.

Topics covered within the Whitepaper:

What you will learn in this whitepaper:

  • Engaging Employees: The Benefits
  • How Do You Measure Engagement
  • How Do You Engage Your Employees
  • Transform Employees into Brand Champions
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