Understanding your customers’ perception of your business is an essential part of improving and growing your organisation. 82% of customers have left a company because of a bad experience, so it’s vital your business gains insight into the mood of your customer base and makes improvements accordingly. However, most metrics come with their own set of shortcomings. The Net Promoter Score (NPS) is fast becoming the most popular way of measuring customer satisfaction. The single question survey is reliable, easy to implement and simple for your customers to take part in.
With Safe Harbour now officially invalid, its potential replacement Privacy Shield, is currently being discussed in the corridors of power and uncertainty remains over whether it will stand up to legal challenge.With Privacy Shield under question, your business needs to stay up to date with new developments in data protection legislation to ensure that you stay compliant.In this Q&A whitepaper, we've put five of the most pressing data sovereignty questions to cybersecurity and technology experts. Discover what the data protection specialists had to say about Safe Harbour and Privacy Shield, their top tips for remaining compliant and how the change affects your business.Download the whitepaper now!
Do you have a handle on your data? The long-criticised Safe Harbour agreement has been judged inadequate and a replacement, Privacy Shield, is set to land soon. However, questions over the strength of data privacy protections still remain, in particular about who is processing your data. In this guide we focus on four important questions every business needs to address to make sure they have total control of their data, in preparation for tighter legislation around data protection.
Finding the right environment to secure and connect your hardware is critical to your business. Colocation is the practice of storing your I.T. hardware and infrastructure (your servers and your devices) in a purpose-built data centre owned and managed by an external provider. It allows you to maintain control of your own solution whilst taking advantage of high availability, greater connectivity, increased scalability and heightened security that is simply beyond the means of most companies to create in house.Download the eGuide: An Introduction to Colocation today and discover whether colocation is right for you, why some businesses choose to colocate and the core benefits of choosing colocation over maintaining your IT infrastructure in house.
When it comes to customer service, the person on the end of the phone has more influence than anyone over a customer’s first impression of your business – whether or not they will return, or whether they will share a negative experience with other potential customers. UKFast has always valued people above all else, and this has bred a culture where employees are passionate about customer service.Our experience has taught us that there is an intrinsic link between a positive company culture and great customer service. So how can your employees be more than just a complement to great products - an asset that keeps customers coming back? How do you get from customer service to People as a Service?Download our free whitepaper now to find out how employee engagement can turn customer-facing employees into a business's most valuable asset.
Did you know that in 2017 cloud adoption reached 88%? Cloud computing is transforming the way business operate, and cloud adopters are instantly reaping the rewards of greater versatility, adaptability and scalability. Yet one common fear which pervades is cloud security and how it compares to the safety net of on-premise hosting. Are fears about cloud security justified? How can these fears be mitigated? UKFast takes a look at some of the concerns about data protection in the cloud holding businesses back from reaching their full potential in the cloud.