Live Chat

Welcome to UKFast, do you have a question? Our hosting experts have the answers.

Chat Now
Sarah UKFast | Account Manager

UKFast Whitepapers Resource Centre

Stay ahead in the cloud by accessing the UKFast Whitepapers Resource Centre.

In a fast-paced world it's important to stay ahead of the curve, giving you the edge needed to make the decisions that fundamentally accelerate your business. That's why, at UKFast, our communications team of experts and analysts are dedicated to helping inform you of the latest developments in cloud, dedicated server hosting, application hosting, security and data sovereignty.

It's our job to give you a competitive advantage by sharing the knowledge we gain from our regular research and events, including weekly round tables, surveys, forums, tech clinics and interviews with top entrepreneurs and CIOs.

If you are interested in participating in any of our events or you want to contribute in any way and you have specialist knowledge in cloud, dedicated server hosting and security, then we want to hear from you.

Get insight faster by using our online resource centre for the latest technical whitepapers. Simply fill in your details once and gain free, immediate access to all of our content.

Thank you,

Kristina McGuirk
Marketing Director

NPS: Not Just a Number

Knowing what your customers think about you is an essential part of improving and growing as a business. To help you, there are a variety of metrics out there designed to give you an insight into the mood of your customer base. However, most come with their own set of shortcomings. Net Promoter Score is fast becoming the most popular way of measuring customer satisfaction. The one question survey is reliable, easy to implement and easy for your customers to take part in. This whitepaper explains the ins and outs of NPS - from how it works to how it can be a force for positive change in your business.


Safe Harbour Q and A

It's official; Safe Harbour is invalid. Its potential replacement, Privacy Shield, is currently being discussed in the corridors of power and uncertainty remains over whether it will stand up to legal challenge. With Privacy Shield under question, businesses need to stay up to date with developments to ensure they stay compliant. We put some of the most pressing data sovereignty questions to a group of security and tech industry experts - discover what they advised and how it affects your business.


Life without Safe Harbour - do you know where your data is?

The long-criticised Safe Harbour agreement has been judged inadequate and a replacement, Privacy Shield, is set to land soon. However, questions over the strength of data privacy protections still remain, in particular about who is processing your data. In this guide we focus on four important questions every business needs to address to make sure they have total control of their data in preparation for tighter legislation around data protection.


eGuide: Introduction to Colocation

Finding the right environment to secure and connect your hardware is critical to your business. Download the eGuide: An Introduction to Colocation today and discover whether colocation is right for you, why some businesses choose to colocate and the benefits of choosing colocation over maintaining your IT infrastructure in-house.


People to People - Employee Engagement and Customer Service

In our fifteen years at the heart of the internet, UKFast has always valued people above all else. Whether it is our clients, ensuring they have the support they need to grow their business, or our own employees, giving them the training, motivation and environment they need to be the best they can be. This has bred a culture where employees are passionate about customer service - we have an industry-leading NPS score of +76 and 96% of our customer would recommend us. Our experience has taught us that there is an intrinsic link between a positive company culture and great customer service. This report outlines how employee engagement can turn customer-facing employees into a business's most valuable asset.


Cloud Security - The Five Fears

The world is heading to the cloud. UKFast takes a look at the reasons why some businesses haven't and what can be done to take the fear out of cloud security. Cloud computing is changing the way businesses use the internet. Greater versatility, adaptability and scalability; companies that migrate are reaping the benefits. So why are some businesses still hesitant about making the change?