- Terms and Conditions
- Domain Name Terms and Conditions
- Our Commitment at UKFast
- Data Protection Policy
- Acceptable Usage Policy
If you do submit personal information by ordering products, or services, for example, you can be assured that we will use your personal information only to support your continuing relationship with UKFast .
You should read this notice in conjunction with the Terms & Conditions of use for UKFast Web.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs. From time to time, we may also use your information to contact you for market research and marketing purposes. We may contact you by email, phone, fax or mail.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the world wide web (subject to any preferences expressed by you).
We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party.
To update your marketing preferences please email email@example.com and quote your mobile and/or account number in the body of the email and tell us what you want us to do (i.e. 'opt-out Email', 'opt-out SMS' etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, 'opt-in post' in the subject header of your email).
When will we disclose your information to others?
Please note that UKFast does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a phone or other product or service.
UKFast may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: Data Protection Manager, UKFast Campus, Birley Fields, Manchester, England, M15 5QJ.
Please quote your name and address together with your mobile and/or account number. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
*We may charge £10 to cover the administration costs involved.
UKFast recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. UKFast is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. UKFast cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of UKFAST's websites, to ensure effective systems operation and in order to prevent or detect crime. Please visit the following websites for further information: