Our Commitment at UKFast
- Free Vulnerability Scan Offer
- 30 Days Free: Threat Vision Offer
- Peak Seasons Dedicated Server Offer
- Customer NPS Survey Competition - November
- Acceptable Usage Policy
- Cookies Policy
- Gender Pay Gap
- Our Commitment at UKFast
- Domain Name Terms and Conditions
- Terms and Conditions (July '16 – 4 June '18)
- Terms and Conditions (5 June 2018-15 August 2021)
- Current Terms and Conditions (standard customers) (from 16 August 2021-)
- Anti-Slavery and Human Trafficking Policy
1. To create best value for our customers
We are committed to delivering reliable, affordable solutions for businesses of all sizes. But though all our products are aggressively priced, we refuse to compromise the quality of our offering. We only supply solutions that we, ourselves, are proud to host our own business on.
2. To deliver outstanding, round-the-clock support free of charge
Every time we have contact with a customer, our aim is to deliver an excellent experience. We promise to deliver your hardware on time, install it correctly and we won't withdraw our support the second you're connected. In fact, from the moment you're established on our network we'll monitor your connectivity round-the-clock. And in the rare event something does go wrong, we remain one of the few ISP's that guarantee outstanding technical support, 24-hours a day, 365-days a week - at no extra charge.
3. To guarantee 100% performance 24-hours a day
We are passionate about our customers and our sole aim is to provide them with the best service that we possibly can - this means guaranteeing total online availability. Because we house our servers in world class data centres, all our customers benefit from the state-of-the-art security systems, load balancing, power resilience and temperature control. Plus, we operate a policy of no "Single Point Failure", which means that if a connection goes down, traffic is intelligently rerouted in an instant. We also offer one of the most comprehensive SLA's in the industry.
4. To ensure our network grows as we do
To ensure that your business is constantly connected to the fastest, most sophisticated network in the UK, we promise to invest 25 per cent of our profit every year into its development.
5. To be driven by innovation
Innovation is a key element in delivering the very best service and value to our customers. To extend customer satisfaction, we promise to invest heavily in the development of the latest technologies, so that our portfolio is constantly updated with new products and service innovation. Keeping you ahead of the game, at all times.