Senior Enterprise Linux Engineer

Over the past two decades, we have grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. 

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated, and supported. We are customer-obsessive and committed to self-development, hard work, and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive, and socially-conscious employer that contributes positively to our communities and environment.

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The challenge

We have an incredibly exciting opportunity for a Senior Enterprise Linux Engineer to join us as we embark on an exciting journey of transformation The primary role will be supporting UKFast’s largest customers – some of the most exciting businesses across a wide range of industries.  You’ll do this through intuitive troubleshooting, providing world-class solutions to clients at pace, and using evidence where possible to find the root cause of issues. As a team, this will allow us to construct novel and innovative solutions to proactively support our customers’ future.

This role is ideal for someone who thrives in helping others learn and develop and foresees people management as a core part of their career. We’re looking for a technical mentor who instinctively desires to help others achieve success in their roles. Career development is important to us here at UKFast and our widely accredited Education Centre embodies our culture of professional development, providing you and your team with all the resources you need to progress your skills.

What makes this a truly exciting time to join us as a Senior Enterprise Linux Engineer is that you will be a valued contributor to our journey in becoming a leading market provider in Hybrid solutions. This means you will have the platform to fine-tune your existing Linux systems administration skills, but to develop an abundance of skills within the Public Cloud domain.

Your role will be at the heart of the most exciting tech transformation happening in the North West right now. Our emphasis on personal development means that you should expect an extraordinary period of personal growth.

What you will do

  • Act as third and fourth line escalation points for UKFast teammates and clients (you will be one of our most senior Linux engineers).
  • Provide technical architecture reviews and recommendations through consultation with UKFast clients and internal Solution Architects.
  • Review performance through appraisals, ticket reviews, and action any identified training requirements for yourself and the wider team.
  • Engage within the business (and third-party providers where appropriate) regarding escalations, reviews, updates, and strategy news. Ultimately creating and building strong  relationships.
  • Provide seamless availability to internal teams and external clients, via all contact points (phones, email, web portal) during core working hours.
  • Ensure efficient and effective transitions between teams and shifts. 
  • Prepare the Linux support team for new products, service releases, and the adoption of new technologies.
  • Contribute to improved processes, procedures, and documentation. 
  • Aid with the internal progression of junior Linux support staff, helping people to develop and progress into other roles. 

 

What you will bring

  • Excellent experience  inspiring a team of talented technical professionals, through a willingness and desire to train and improve.
  • A proven track record of building, installing, and supporting Linux servers, ideally Red Hat/Ubuntu-based distributions.
  • Significant experience of Linux systems in complex multi-server solutions environments.
  • Experience installing, configuring, and supporting Apache/NGiNX, MySQL/PostgreSQL, Varnish, Pacemaker, CRM Clustering, Kubernetes, ELK, and Redis.
  • Ability to diagnose various server issues using standard open-source tools.
  • Thorough understanding of command-line scripting.
  • Experience using Linux control panels, such as cPanel and Plesk.
  • Certification of RHCSA or equivalent (desirable).
  • Motivation to provide impeccable customer service whilst working in a lean, collaborative, and fast-paced environment.
  • A positive, passionate, and can-do attitude with a strong interest to learn and develop yourself professionally.
  • A good understanding of security and backup solutions.
  • Experience supporting public cloud-based solutions is desirable.
  • A history of configuration management and/or Infrastructure as Code is desirable.

 

Why UKFast

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Work from home
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables       
  • Team building experiences
  • Weekly virtual quiz nights and team parties
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with events and educational sessions arranged regularly
Do you have a CV?