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Sarah UKFast | Account Manager

Senior Citrix Engineer

Senior Citrix Engineer

UKFast Campus, Manchester, M15 5QJ

UKFast is one of the UK’s leading cloud, managed hosting and colocation providers, supplying dedicated server hosting, critical application hosting, and cloud hosting solutions. We fully-own, manage and operate our carbon and carrier-neutral data centre complex, which offers over 30,000sq ft of enterprise-grade facilities for collocating your IT equipment.

Over the past two decades, UKFast has grown from a two-person start up to a multi-million pound business. Dedicated to continuous innovation and providing world-class solutions, we transform our customers businesses by using cutting-edge technology combined with incredible connectivity and award winning customer service and support.

If you’re passionate about servers, cloud and helping customers in the fast moving industry that we call hosting, then we may have the perfect role for you at UKFast!

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What’s the role all about?

Working at UKFast you’ll have the opportunity to work with some of the internet’s most exciting businesses on a day to day basis. We are currently looking for an experienced 3rd line Senior Citrix Engineer who can confidently provide incident investigation, root cause analysis and system optimisation. The Senior Citrix Engineer will have a detailed understanding of Citrix policies and Active Directory policies for a Citrix environment as well as acting as a point of escalation and technical mentor to more junior members of the team.

UKFast have developed a new Citrix platform for our customers that we are looking to take to the next level. We are currently growing the team and looking to support customers further and help maintain internal projects.

The Senior Citrix Engineer will be confident speaking to clients on the telephone or via email and happy to assist junior team members in order to ensure SLAs are adhered to. You must be able to work to deadlines and adapt priorities according to business needs. We are a fast moving managed service provider so you will need to be calm under pressure, and committed to providing great customer service and acting as a key team member.

What skills do I need to have?

  • Excellent understanding of designing, implementing and maintaining server based computing solutions with Citrix XenApp/Xendesktop;
  • Good working knowledge of Citrix PVS and associated concepts;
  • Familiar with providing highly available solutions based on XenApp/Xendesktop components.
  • Continually review design and implement technology best practices, guidelines and repeatable processes.
  • Lead or assist in Citrix and infrastructure-based technology projects and tasks both client focused and internal
  • Ensuring configuration, change and event management processes, procedures and controls are implemented and adhered to.
  • Technical understanding of networking protocols
  • Understanding of Netscalers, MFA and storefront services

Good to have

  • Citrix Qualifications from the likes of CCP-V, CCP-N, CC-XAD-CC
  • Sharefile infrastructure management experience

Our benefits:

  • Pension Scheme with significantly higher matched contributions
  • Birthdays off as an extra paid holiday
  • A Tax paid bonuses of £1000 after 5 years, and an amazing £10,000 after 10 years with the team
  • Private BUPA healthcare cover after a years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Award-winning training and education centre with three full-time teachers who help you obtain accreditations, develop and learn.
  • An extra week’s holiday the year you get married.

Our facilities and perks:

  • On-site gym with steam room with weekly boot camp and Yoga classes.
  • Sports clubs such as running, football and netball
  • Free kettle bells, pyramid, spinning classes and circuit training
  • Games zone with arcade games and retro consoles.
  • Free fresh fruit delivered to the office
  • A bar - free drinks on a Friday to end the week
  • Crèche on site – somewhere to play when your kids come to visit
  • Bring your dogs to work every day
  • Free onsite parking
  • Onsite restaurant and café 
  • A giant slide
  • Table tennis and pool tables     
  • Quiet zones and sleeping pods
  • Team building experiences such as climbing Snowdon
  • Family days out such as Chester Zoo and Cinema nights
  • Volunteer days