Senior Build Engineer

Over the past two decades, UKFast has grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. 

Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses. We bring together cutting-edge technology with multi-award-winning customer service and support. We have the highest NPS in our industry and we work hard every day to re-earn our customers’ loyalty.  We support a full cross section of UK enterprise, from local businesses and charities to global manufacturers and retailers, local and central Government, the NHS, and the Ministry of Defence. 

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated, and supported. We are customer-obsessive and committed to self-development, hard work, and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive, and socially-conscious employer that contributes positively to our communities and environment.

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The opportunity

UKFast currently has an exciting opportunity for a passionate and dedicated engineer to join our Launch Team. You will be responsible for delivering our high quality technical solutions to our Enterprise Customers while ensuring an outstanding level of customer service at all times.

Taking full ownership of the setup, installation, configuration, and documentation of all products deployed under the UKFast product portfolio, you will ensure all deployments match both technical and business requirements while providing the highest standards of support for every UKFast customer. You will ensure that the customer is always kept up to date and agreed delivery times are met while looking for innovative ways to improve our speed of delivery.

As part of this vital team, you will be managing multiple deployments at any given time so the ability to work at pace while maintaining the highest attention to detail is a must. You will be forward-thinking and a natural problem solver at heart. You will have the ability to overcome technical challenges and a solid understanding of how solutions are architected and built. You will have a growth mindset capable of helping us to evolve; constantly looking to introduce new technologies and improve the solutions that we build, deliver and support.

This role is ideal for someone who thrives in a varied and diverse technical environment with plenty of cross-team collaboration. Our launch team is at the heart of almost every technical solution UKFast builds for a customer, allowing for plenty of progression opportunities to specialist teams, cloud engineering, or even people management as the team continues to grow! 

What you will do

  • Be the point of contact for all assigned customer deployments
  • Work with customers to ensure all information is present and correct ensuring all technical documentation if available to fulfil a customer request
  • Working with Solutions Architects, Senior Network, and Infrastructure engineers to design and execute functional environments.
  • Deployment and Installation of:
    • Dedicated Servers
    • Private Cloud Environments (Hyper-V and VMWare)
    • Clustering
    • Hardware upgrades
    • Cisco UCS Blades
    • SANs
    • Azure Environments (Desired)
    • AWS Environment (Desired)
    • Terraform
    • Ansible
    • Quality Assurance of a customer solution to meet customer requirements.
    • Technical sign off, documentation, and handover of a customer solution.
    • Improvement and documentation of build procedures for new and existing technologies.



What you will bring

  • Previous experience in a technical role in either Linux or Windows operating systems (you will use both but leniency towards Linux is highly desirable for this position)
  • Excellent communication skills with an ability to build strong relationships with customers and teammates
  • Experience with server OS application layers such as Apache/ IIS or MySQL/ MSSQL
  • A level-headed approach when working under pressure
  • Ability to produce good quality documentation
  • High-level knowledge of cloud services and information security technology
  • Great attention to detail, particularly in customer documentation and reporting
  • Certification to RHCSA or LPIC 102 is desirable



Why UKFast?

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working and work from home
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables      
  • Team building experiences
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with events and educational sessions arranged regularly
Do you have a CV?