Presales Engineer

Presales Engineer

Passionate about tech? Enjoy the challenge of requirements gathering and converting them into technical solutions?

UKFast design and build thousands of technical solutions every year – for businesses operating in industries from eCommerce through to the Public Sector all looking for new ways of hosting their IT Solutions. It’s our Presales Engineers who are responsible for working out how best to make that happen! The team works closely with the technical and sales teams to make sure the customer gets everything they need.

Based at the UKFast Campus here in Manchester the Presales Engineer team is also responsible for documenting and presenting technical solutions during client meetings and conference calls and discussing information around our products and technology in general.

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Responsibilities of the Presales Engineer:

  • Analyse and design complex systems and services based around the technical and non-technical requirements outlined by both new and existing customers.
  • Understand the technical needs of a customer and translate these into a UKFast product offering or service.  
  • Analyse technical needs of solutions and provide specifications based on findings from monitoring tools, diagrams and general details provided by customers.
  • Production of accurate bill of materials, diagrams and general supporting information for proposed designs.
  • Attend conference calls and face to face meetings, operating as a link between Sales/Account Management and technology teams within UKFast.
  • Understanding of compliance based requirements including PCI-DSS, ISO etc and ensure selected platforms offer the relevant design to cover needs of security and protection.  
  • Appreciation for licensing for all levels of infrastructure, OS and applications.
  • Ability to demonstrate and present designs to customers both technical and non-technical.
  • Work with Solution Architects on larger deals to offer support, production of diagrams and bills of materials.
  • Relay customer requirements that don’t fall into any existing UKFast product - into the SA team for consideration.
  • Completion of detailed design documentation upon purchase of products before launch, liaising with the launch and support teams as and when additional information is required.
  • Development and maintenance of both internal and external documentation.

What experience does the Presales Engineer need to have:

  • 3-4 years of experience in a relevant role such as supporting multi-faceted technical solutions.
  • Comfortable in a client facing role
  • Passionate about technology and continually developing your knowledge base.
  • Exposure to using virtualisation, network devices, Windows and Linux is a necessity.
  • Relevant industry qualifications are desirable, such as VCP/Redhat/RHCA/LPIC/CCNA/MCSE

Experience in the following technologies would be highly desirable:

  • VMWare vSphere Virtualisation
  • AWS/Azure/GCP
  • Microsoft Hyper-V Server
  • Microsoft Clustering
  • Microsoft SQL Server
  • Redhat Clustering
  • Kubernetes/Docker/Rancher
  • Citrix XenDesktop / XenApp and Remote Desktop Services
  • PHP
  • Tomcat/ Java Application Servers
  • iSCSI/Fibre Channel Storage
  • Apache/ NGiNX/ MySQL
  • Multi-Server Solutions
  • Magento
  • CEFS
  • Pacemaker
  • Heartbeat
  • DRBD
  • GFS
  • Redis/ Solr
  • Openstack
  • Libvert/ KVM
  • Linux integrated into heterogeneous environments (i.e. Microsoft)
  • Microsoft Exchange
  • IIS web services, DFS replication, Active Directory, File Clustering

Our benefits:

  • Pension Scheme with significantly higher matched contributions
  • Birthdays off as an extra paid holiday
  • A Tax paid bonuses of £1000 after 5 years, and an amazing £10,000 after 10 years with the team
  • Private BUPA healthcare cover after a years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Award-winning training and education centre with three full-time teachers who help you obtain accreditations, develop and learn.
  • An extra weeks holiday the year you get married.

Our facilities and perks:

  • On-site gym with steam room with weekly boot camp and Yoga classes.
  • Sports clubs such as running, football and netball
  • Free kettle bells, pyramid, spinning classes and circuit training
  • Games zone with arcade games and retro consoles to play
  • Free fresh fruit delivered to the office
  • A bar - free drinks on a Friday to end the week
  • Crèche on site – somewhere to play when your kids come to visit
  • A giant slide
  • Table tennis and pool tables     
  • Onsite parking
  • Quiet zones and sleeping pods
  • Bring your dogs to work every day with plans in place for kennels in the near future.