We are UKFast.
Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.
We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.
We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.
Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.
Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.
We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.
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2020 was a hugely transformational year for our business with a large investment from the leading mid-market private equity firm Inflexion. Our hard work, dedication, and grit during such a turbulent year have propelled us into 2021 with a highly confident outlook for a successful year ahead.
Many exciting projects are either already underway or soon will be. Integral to our plans is delivering an upgrade to the UKFast core network and growing our network team to help support and maintain this platform, alongside plans to build a true hybrid cloud platform.
As a result, we currently have a truly exciting opportunity for an experienced Network Engineer to join an expanding and devolving network team. This role will largely be a support focused role with the opportunity to be involved in projects on a rotational basis.
In addition to the above you will be working closely with your colleagues and team leader in the Network Team, whilst collaborating with other departments such as the data centre, account management and launch teams to increase exposure to various operational elements of the business.
As part of working on the Network Team you will be responsible for providing excellent customer service, reporting into the Network Support Team Leader your core responsibilities will include:
Provide network support for clients during network support hours via both the phone and ticketing systems.
The Network Team currently covers 8:00am-6:00pm in shifts, but with potential expansion to 7:00am-7:00pm coming soon.
Continuously providing excellent customer service by meeting and exceeding SLA and NPS targets.
Act as an escalation point and mentor for junior engineers within the team.
Being involved in a variety of projects on a rotational basis.
Provide support for interdepartmental requests using our task system.
On a rotational basis, performing daily checks for core network infrastructure, highlighting any issues to a Network Team Leader and taking relevant action to correct issues
Perform continued network monitoring via internal systems including NOC screens, LibreNMS and Grafana, acting on any issues or escalating if required.
What you will bring:
2-4 years experience working as part of a Network Team.
2-4 years experience on a Network Support desk (or equivalent)
A Passion for providing outstanding customer support via phone call and ticketing systems
Willingness to build strong customer relationships
Experience with project leadership, owning projects from conception to delivery is desired
Quality time management and organisation skills are required to meet deadlines and effectively plan projects
A highly motivated and hardworking attitude
Experience with operating with change control procedures is desired
Strong competence in layer 2 fundamentals, such as STP, port types, switch configuration standards and layer 2 security
Wide experience troubleshooting connectivity issues
Great understanding on network security appliances use cases and implementation such as Cisco ASA firewalls and Cisco Firepower
An understanding of security appliances such as FortiGate, Palo alto or WatchGuard is desired but not essential
In depth knowledge on VPN types and use cases
Great understanding of Internet transit and Internet peering
Having a network qualification such as CCNA or equivalent is a big advantage
Fantastic communication skills are required to help build relationships with customers
Confidence and desire with outbound calls to resolve issues as soon as possible
A team player attitude with the willingness to help others
Great competence in VPN technologies and their use case
Great competence configuring and managing Site to Site and Anyconnect VPNs
Great time management skills, with the ability to identify priority tasks in line with business requirements
Proactive approach to issues which present themselves
Good understanding of layer 3 technologies such as BGP, OSPF, MPLS and ISIS
Good Knowledge on DCI technologies such as VXLAN and OTV is desired.
A strong sense of fun.
Who are our partners?
UKFast is on the Board of Advisory for Intel, Citrix and VMWare - We are asked to contribute to how the products develop.
VMWare Premier Cloud Provider partner - Launch partner for VMWare’s Project Pacific
Global Beta Testers for HPE and their 3Par arrays – Launch partner for their latest arrays.
AWS Premier Partner expected 2021
AWS Training Partner
Azure Expert MSP expected 2021
Microsoft Gold partner
Red Hat Advanced business partner
LPI Approved Training Partner
Cisco Master Service Provider
Birthdays off as an extra paid holiday
Private health insurance after one years’ service
Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
Pearson Vue test centre on-site
Games zone with arcade games and retro consoles.
Free onsite parking
Table tennis and pool tables
Team building experiences
Regular quiz nights and LAN parties
Family days out and cinema nights
Volunteer days to help support our community and charity partners
An active and engaged LGBTQ community with group events and educational sessions arranged regularly