Licencing Manager

We are UKFast.

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.  

The Opportunity

The licence manager will form a pivotal touch point in the business working across internal teams, customers and our suppliers to ensure we comply with our license agreements and that we are using our software estate effectively.

A successful candidate in this role will work with the business to improve licence monitoring, compliance and coordinate with external vendors updating the internal business as required. They will manage vendor licence audits and act as an escalation point for licence queries from across the business.

What you will do

  • Tracking, recording and maintaining license usage across the business for internal facing systems, customer platforms and 3rd party SaaS platforms.

  • Working with various teams to ensure our systems are licensed in accordance with supplier agreements, documenting any non-compliance and then planning and executing any remedial work required.

  • Producing monthly reports and analysis on our overall license usage including showing trends by vendor and product.

  • Maintaining our Approved Software Register in conjunction with our compliance & Internal support team

  • Providing training and documentation to the wider business in the costing, licensing methods and options available.

  • Proactively communicating and futureproofing our licensing capabilities ensuing UKFast can grow

  • Understanding and maintaining records of Product Use Rights and Terms and Conditions for software.

  • Collaborating with product stakeholders to document and continually improve SAM processes taking overall ownership

  • Working with our internal legal team to ensure our customer terms and conditions are kept in line with changes to supplier terms.

  • Proactively working with product teams to manage any price changes from vendors which will directly impact customers.

  • Actively involved with our partners and vendors to understand license changes, the impact of these on customers, plan and execute a communication plan to update relevant stakeholders and customers.

What will you bring

  • Experience of implementing and developing an asset management system

  • Broad knowledge of software licensing (including experience in some of the following: Citrix, Cisco, Microsoft, Oracle, VMware, Office 365 and other Microsoft based products)

  • Experience working with external software vendors.

  • Implementation experience of Software Asset Management and Discovery Tools for tracking, reporting, compliance auditing.

  • An understanding of basic legal terms to assist with interpreting software licensing terms and conditions.

  • Experience with understanding Internal User rights available through partnerships.

  • Having both SAM and ITIL accreditations would be beneficial.

  • Great communication skills, both verbal and written to help with cross team communication and communication out to customers.

  • The ability to self-manage and project manage other teams.

Why UKFast?

  • Birthdays off as an extra paid holiday

  • Private health insurance after one years’ service

  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.

  • Flexible working

  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.

  • Pearson Vue test centre, sit your exams (Microsoft, RHEL, VMWare, Cisco, LPIC) and qualify in the comfort of our campus.

  • On-site gym

  • Games zone with arcade games and retro consoles.

  • Free onsite parking

  • Table tennis and pool tables          

  • Team building experiences

  • Regular quiz nights and LAN parties

  • Family days out and cinema nights

  • Volunteer days to help support our community and charity partners

  • An active and engaged LGBTQ community with group events and educational sessions arranged regularly

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