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Sarah UKFast | Account Manager

Launch Engineer

We are UKFast.

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.

The Opportunity

UKFast currently have an exciting opportunity for a passionate and dedicated engineer to join our Launch Team. As a Launch Engineer at UKFast you will be responsible for delivering our high quality technical solutions to our customers while ensuring an outstanding level of customer service at all times.

Taking full ownership of the setup, installation, configuration and documentation of all products deployed under the UKFast product portfolio you will ensure all deployments match both technical and business requirements while providing the highest standards of support for every UKFast customer. You will ensure that the customer is always kept up to date and agreed delivery times are met while looking for innovative ways to improve our speed of delivery for our customers. 

As part of this vital team you will be managing multiple deployments at any given time so the ability to work at pace while maintaining the highest attention to detail is a must. You will be forward thinking and a natural problem solver at heart. You will have the ability to overcome technical challenges and a solid understanding of how solutions are architected and built. You will have a growth mindset capable of helping us to evolve; constantly looking to introduce new technologies and improve the solutions that we build, deliver and support.

You will work alongside colleagues to adapt, improve and assist in the implementation of new technologies, documentation and processes on an ongoing basis, so being dynamic and innovative is key. Being part of a highly skilled and collaborative team, you will gain exposure to a huge variety of technologies. With your intuitive troubleshooting skills, you’ll take ownership of customer issues escalating to other teammates where required, but always following through to resolution to support your professional development and career within UKFast. We’re looking for someone with impeccable attention to detail and a truly passionate engineer at heart, with high standards and a positive, pro-active approach to problem solving. Not only will you be motivated to see continuous self-development, but you will also be driven to help us build even better solutions for our customers.

What you will do

  • Be the point of contact for all assigned customer deployments
  • Work with customers to ensure all information is present and correct ensuring all technical documentation if available to fulfil a customer request
  • Install and configure servers 
  • Application configuration to match customer requirements
  • Quality assurance of customer solutions
  • Handle the initial triage of tickets and escalation where required (whist considering timely response within the SLA).
  • Communicate to customers in the event of Service Affecting Changes and Issues
  • Ensure all customer reporting is delivered on time and NPS targets are always met.

What you will bring

  • Previous experience in a technical role in either Linux or Windows operating systems
  • Excellent communication skills with an ability to build strong relationships with customers and teammates
  •  Experience with server OS application layers such as Apache/ IIS or MySQL/ MSSQL
  • A level-headed approach when working under pressure
  • Ability to produce good quality documentation
  • High-level knowledge of cloud services and information security technology
  • Great attention to detail, particularly in customer documentation and reporting
  • Experience of a Service Desk and a corresponding software application for managing tickets
  • MTA
  • Linux Essentials / Linux

Why UKFast

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working and work from home
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables    
  • Team building experiences
  • Weekly virtual quiz nights and team parties
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with events and educational sessions arranged regularly

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