Junior Backups Engineer

We are UKFast. Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS, and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment.

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The opportunity

UKFast is looking for a Junior Backups Engineer to help us provide world-class support to our customers.

Working within our highly collaborative Commvault Infrastructure team, you will be involved in the support and configuration of backups across a range of servers & solutions. You will gain exposure to a multitude of technologies, such as the latest version of Commvault, Hyper-V, VMware-based  hypervisors, and both Windows and Linux server platforms.

This role is ideal for someone who is passionate about professional development, engaging with both stakeholders and customers, and is looking to become a Subject Matter Expert within a niche technical field. With access to our widely accredited Education Centre and mentorship from some of the best Commvault engineers in the backups industry, your career will accelerate at pace.


What you’ll be doing

  • Daily routine checks for the backup platform and utilising ticketing & task systems to ensure clients queries and requests are met.
  • Assisting with capacity management and platform growth.
  • Collaborating with the team to monitor and respond to issues across our backup infrastructure.
  • Advising clients on backups issues and providing root cause analysis where needed via tickets and phone calls.
  • Troubleshooting backups errors across all levels from base infrastructure to host OS/Application.


What you’ll bring

  • Excellent communicator who is happy to talk to different business stakeholders.
  • Motivation to understand and maintain Commvault solutions to the highest standard.
  • Strong diagnostic and troubleshooting skills.
  • Basic technical understanding of networking (Switching & Firewalling)
  • Experience with supporting at least one of the following OS:
    • Windows (2008/2012/2016/2019)
    • Linux (Ubuntu/CentOS/RHEL)
    • VMWare 6.5
    • Hyper-V
  • Nice-to-haves:
    • Prior use of Commvault or other Backup software
    • A basic understanding of File, Database, Exchange, or Virtual Machine Level backups
    • Understanding of RAID fundamentals

Why UKFast?

  • Why UKFast
  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working and work from home
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables       
  • Team building experiences
  • Weekly virtual quiz nights and team parties
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with events and educational sessions arranged regularly
Do you have a CV?