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Sarah UKFast | Account Manager

IT Apprenticeship

IT Apprenticeship – Level 3 Infrastructure Technician.


Are you looking to kick-start a career in an exciting and innovative industry? Are you passionate about IT and like to get your hands dirty with computers? If so, then we may have a place for you at UKFast!

UKFast is one of the UK’s leading cloud, managed hosting, and colocation providers, supplying dedicated server hosting, critical application hosting, and cloud hosting solutions. We fully own, manage and operate our carbon and carrier-neutral data centre complex, which offers over 30,000sq ft of enterprise-grade facilities for collocating your IT equipment.

Over the past two decades, UKFast has grown from a start up to a multi-million-pound business. Dedicated to continuous innovation and providing world-class solutions, we transform our customers businesses by using cutting-edge technology combined with incredible connectivity and award-winning customer service and support.

Working closely with our award-winning in-house training team we are looking for an apprentice with a strong attention to detail, high standards and a can-do attitude.

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Work includes:

  • Assisting with and maintaining customer solutions
  • Diagnosing and advising with client issues
  • Helping with server setup, configuration and support
  • Complete different aspects of the apprenticeship scheme
  • Work closely with the UKFast support team

What we require:

  • Excellent customer service skills
  • Passion for technology, software and networking
  • Experience using administrative features of Windows or Linux operating systems
  • 5 GCSEs at grade 4 or above including Maths, English and ICT.


  • Interest in setting up and managing networks.
  • Interest in programming languages or web technologies
  • 3 A-Levels at grade C or above, or their equivalent (e.g. – a BTEC National Diploma)

18 month Academic Programme:

  • We will provide you with a full 18 month training and development programme starting with the Level 3 IT Apprenticeship. This will focus on Microsoft, Linux, CompTIA VMWare and Citrix server skills.
  • You will work and train with the latest technology and techniques to deliver hosting solutions and manage servers with the highest quality on the job training.
  • Together with you, we will develop your own individual personal development plan (PDP) to help you in your learning journey and career.
  • You will complete vendor recognised qualifications alongside your IT Apprenticeship and achieve an accredited City & Guilds Level 3 Infrastructure Technician qualification at pass, merit or distinction level.

Year 3 and upon course completion:

UKFast prides itself on being able to offer its employees continual professional development and career opportunities supported by world-class tools, facilities, training, and technology. We have clearly defined career pathways and individual development plans to help you get there. Dependant on your performance and once you have achieved your Level 3 IT Apprenticeship, you will have a number of choices:

  • Start on a vendor certification pathway.
  • Move on to a Level 4 IT qualification.
  • Stay as a Level 3 professional and become a specialist in your chosen computing area.

Who are our partners?

  • UKFast are on the board of advisors for Intel, Citrix and VMWare - We are asked to contribute to how the products develop.
  • Approved Intel partner.
  • VMWare Premier Cloud Provider partner - Launch partner for VMWare’s Project Pacific
  • Global beta testers for HPE and their 3Par arrays – Launch partner for their latest arrays.  
  • Microsoft Gold partner
  • CompTIA Academic partner.
  • Red Hat Advanced business partner
  • Red Hat Academy Partner
  • LPI Platinum Approved Training Partner
  • Cisco Master Service Provider
  • Cisco Academy Partner


What benefits do we offer?

  • A starting salary of £11,000 per annum. Your salary will be reviewed regularly in line with your progress at the end of year 1.
  • The potential to earn up to a £1000 bonus after 1 year of service.
  • Approved IET Apprenticeship programme
  • Birthdays off as an extra paid holiday
  • A Tax paid bonuses of £1000 after 5 years, and an amazing £10,000 after 10 years with the team
  • Private BUPA healthcare cover after a years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • An extra week’s holiday the year you get married.

What’s available at our amazing UKFast campus?

  • Pearson Vue test centre, sit your exams (Microsoft, RHEL, VMWare, Cisco, LPIC) and      qualify in the comfort of our campus.
  • On-site gym with daily boot camp and Yoga classes.
  • Sports clubs such as running, football and netball
  • Free kettlebell, pyramid, spinning classes and circuit training
  • Games zone with arcade games and retro consoles.
  • Free fresh fruit delivered to      the office
  • Crèche on site – somewhere to play when your kids come to visit
  • Bring your dogs to work every day
  • Free onsite parking
  • A giant slide for when the stairs won’t cut it
  • Table tennis and pool tables          
  • Quiet zones and sleeping pods
  • Team building experiences
  • Regular quiz nights and LAN parties
  • Family days out and cinema nights
  • Volunteer days to help support our community and charity partners
  • UKFast has an active and engaged LGBTQ+ community with group events and educational sessions arranged regularly
Do you have a CV?