We are UKFast.
Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.
We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.
We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.
Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.
Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.
We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.
Know someone right for the job? Share the role on social media!
We are currently looking for a driven and enthusiastic Help Desk Technician who will provide exceptional IT support for our employees and take great pride in looking after the internal IT infrastructure with us here at UKFast.
Your role will be instrumental in ensuring that the UKFast team has access to the systems and information they need to provide the outstanding level of support our customers deserve. You will be a true problem solver who is capable and committed to providing an excellent level of service to your internal customers.
Your role will be incredibly varied and no two days the same, with a wide range of critical BAU tasks mixed with exciting project-based tasks all vital to continuously improving our business. You will be responsible for monitoring and maintaining our internal IT infrastructure, providing support, creating, and updating procedural documentation and supporting the roll-out of new systems and applications. You will also be responsible for new user set up, upgrading existing devices, whilst providing support and training to our end users on products such as Office365, and our business-critical applications.
Your role will be at the heart of the most exciting tech transformation happening in the North West right now. In 5 years' time you should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.
What you will bring
What you will do