Help Desk Technician

We are UKFast.

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.  

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.  

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.  

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.   

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre. 

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.

Know someone right for the job? Share the role on social media!

The Opportunity

We are currently looking for a driven and enthusiastic Help Desk Technician who will provide exceptional IT support for our employees and take great pride in looking after the internal IT infrastructure with us here at UKFast.

Your role will be instrumental in ensuring that the UKFast team has access to the systems and information they need to provide the outstanding level of support our customers deserve. You will be a true problem solver who is capable and committed to providing an excellent level of service to your internal customers.

Your role will be incredibly varied and no two days the same, with a wide range of critical BAU tasks mixed with exciting project-based tasks all vital to continuously improving our business. You will be responsible for monitoring and maintaining our internal IT infrastructure, providing support, creating, and updating procedural documentation and supporting the roll-out of new systems and applications. You will also be responsible for new user set up, upgrading existing devices, whilst providing support and training to our end users on products such as Office365, and our business-critical applications.

Your role will be at the heart of the most exciting tech transformation happening in the North West right now. In 5 years' time you should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.

What you will bring

  • Proven experience maintaining a Windows Server based infrastructure.
  • Experience managing devices.
  • Experience supporting users in a Microsoft Windows based environment.
  • Evidence of training users individually and as a group.
  • Logical thinking with excellent problem-solving skills.
  • Ability to work effectively in a team as well as independently, where necessary.
  • A customer-focused and empathetic approach to user requirements.
  • Ability to manage and prioritise your workload.
  • Exceptional attention to detail.

What you will do

  • Install and configure computer hardware, operating systems and applications.
  • Monitor and maintain our internal IT infrastructure.
  • Support our users either remotely or face-to-face to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Ensure our procedural documentation is kept up to date.
  • Provide service performance reports to management.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles.
  • Respond within agreed time limits (our SLA).
  • Liaise with/escalating to 3rd parties where required.
  • Establish a good working relationship with teammates at all levels.
  • Test and evaluate new technologies.

Why UKFast?

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables         
  • Team building experiences
  • Regular quiz nights and LAN parties
  • Family days out and cinema nights
  • Volunteer days to help support our community and charity partners
  • An active and engaged LGBTQ community with group events and educational sessions arranged regularly
Do you have a CV?