Cloud Consultant

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.  

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.  

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.  

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.   

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre. 

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.

What is the point of this role?

As a Cloud Consultant at UKFast you will work directly with a Customer Success Manager to provide a range of services to help customers make the most of their current and future UKFast supported AWS workloads while accelerating the adoption of Cloud in their business and improve upon traditional hosting strategies.

You will be an integral part in delivering solutions in a consultative manner for new and current UKFast managed service cloud customers. With a strong background in Enterprise support environments, you will help customers manage change, minimise risk, optimise operations and support business growth through pro-active and personable interactions. You will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage UKFast resources and services, and drive outstanding customer outcomes.

In this pivotal, autonomous and varied role, you will manage complex problems as well as be a proactive and consultative resource to help customers plan for their future growth and the continual adoption of emerging technologies and best practices.

You will be responsible for achieving security, scalability and performance through deep knowledge of automation, scaling, application lifecycle management, Continuous Deployment and Integration

What will I be doing?

  • SME for AWS to both UKFast colleagues and customers
  • Act as a consultative resource for customers to assist them in achieving their technology focused objectives
  • Drive the adoption of Cloud technologies for the benefit of the customer
  • Pro-actively seek opportunities to improve customer’s solution architecture and operation
  • Working with our Project Managers oversee migrations of customers solutions to Cloud
  • Ensure appropriate technical documentation is in place for customer solutions
  • Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their business goals and maximise return on investments
  • Work directly with UKFast Solution Architects to help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to Cloud
  • Own issues, and escalations and drive collaboration with other teams to find speedy resolutions

Success in this role looks like

  • Drive strong customer satisfaction (NPS)
  • Growing customer use of AWS supported by UKFast

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