Azure Technical Engineer

Over the past two decades, UKFast has grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. 

Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses. We bring together cutting-edge technology with multi-award-winning customer service and support. We have the highest NPS in our industry and we work hard every day to re-earn our customers’ loyalty.  We support a full cross section of UK enterprise, from local businesses and charities to global manufacturers and retailers, local and central Government, the NHS, and the Ministry of Defence. 

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated, and supported. We are customer-obsessive and committed to self-development, hard work, and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive, and socially-conscious employer that contributes positively to our communities and environment.

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The opportunity…

UKFast is looking for an Azure Technical Engineer to play a vital part in our Public Cloud journey.

Reporting to the Enterprise Windows Team Leader, you will act as a bridge between our Azure cloud team and Enterprise Windows Support team. In light of our evolving Azure offering and customer demand soaring, we have created a new role to ensure we continue providing the highest standard of customer support which UKFast is renowned for.

Our immediate need is to develop our Enterprise Support teams in Public Cloud technologies therefore you will act as an escalation point for all support queries relating to Azure. Working closely with our Technical Lead and Azure team, you will contribute to the experimentation and adoption of new technologies, tools, and processes to strengthen our public cloud support.

This is the perfect opportunity for someone who is developing their craft in Azure technologies and is passionate about providing an impeccable level of service to customers which are undergoing large-scale tech transformations.

As our Azure offering continues to skyrocket, so will opportunities for your career progression. Whether that be moving into build and deployment projects with our cloud team or a future leadership position in the cloud support space – either way, this role will be a highly rewarding opportunity for the successful candidate.

What you will do

  • Act as a point as escalation point for UKFast team members and UKFast clients
  • Act as a communication bridge between our Azure and Windows support teams
  • Respond to break and fix support requests, your role will involve providing resolutions to clients in as little hops as possible. Using evidence whenever possible to find the root cause of issues, avoiding repeat occurrences.
  • Provide technical architecture reviews and recommendations through consultation with UKFast clients and internal Azure Solution Architect.
  • To engage within the business (and third-party providers where appropriate) regarding escalations, reviews, updates, and strategy news. Ultimately creating and building good relationships.
  • Provide seamless availability to internal teams and external clients, via all contact points (Phones, email, web portal) during core working hours.
  • Ensure efficient and effective transitions between teams and shifts.
  • Prepare the Windows support teams for new product, service releases, and the adoption of new technologies.
  • Contribute to improved processes, procedures, and documentation.

What should I bring?  

  • A proven track record of supporting production systems on Azure.   
  • Experience of basic DevOps tooling such as Git and pipelining.   
  • An understanding of CI/CD concepts
  • Experience creating and maintaining ARM templates, experience with Terraform as well would be an advantage
  • Excellent understanding of application, server, network security, and compliance requirements.   
  • Strong written and verbal communication skills and the ability to work efficiently across internal and external organisations.   
  • Great knowledge of Cloud VM and Server technologies, including service management across a hybrid-cloud environment.   
  • Experience with Azure ARC for managing environments at scale or with Windows Admin Centre would be beneficial.
  • Experience in supporting HA workloads
  • Excellent understanding of the Azure portal and management.
  • Good troubleshooting skills using PowerShell and the Azure CLI
  • Hands-on experience with the core Azure Services, such as: Azure Backup, AAD, CDN, Lighthouse, ASR
  • Azure Certifications
  • Experience working within an MSP would be beneficial. 

Who are our partners? 

  • UKFast are on the Board of Advisory for Intel, Citrix and VMWare - We are asked to contribute to how the products develop
  • VMWare Premier Cloud Provider partner - Launch partner for VMWare’s Project Pacific  
  • Global Beta Testers for HPE and their 3Par arrays – Launch partner for their latest arrays? 
  • AWS Premier Partner expected 2022 
  • AWS Training Partner 
  • Azure Expert MSP expected 2022 
  • Microsoft Gold Partner 
  • Red Hat Advanced business Partner  
  • LPI Approved Training Partner 
  • Cisco Master Service Provider 

 

Why UKFast?

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables        
  • Team building experiences
  • Regular quiz nights and LAN parties
  • Family days out and cinema nights
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with group events and educational sessions arranged regularly
Do you have a CV?