We are UKFast.
Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.
We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.
We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.
Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.
Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.
We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.
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We currently have an exciting opportunity for a 1st Line Support Engineer to join our Citrix support team, responsible for ensuring the highest standard of support and service delivery for our collaboration products and customers.
You will play a vital and active role within our support team as the first point of contact for all customers of the platform, including our enterprise clients. You will ensure that every customer receives an outstanding level of service whether on the phone, through ticket requests, reports and documentation, or through the availability and performance of the services we provide.
Being part of a highly skilled and collaborative team, you will gain exposure to a huge variety of technologies. With your intuitive troubleshooting skills, you’ll take ownership of customer issues from 1st line, escalating to other teammates where required, but always following through to resolution to support your professional development and career within UKFast.
We’re looking for someone with impeccable attention to detail and a truly passionate engineer at heart, with high standards and a positive, pro-active approach to problem solving. Not only will you be motivated to see continuous self-development, but you will also be driven to help us build even better solutions for our customers.
What you will bring
What you will do