Always providing exceptional customer support
To ensure every one of our PODs consistently provides exceptional customer support, we measure customer satisfaction levels more than 50 times a day using the Net Promoter Score (NPS) rating system. The NPS is a popular measurement of satisfaction that, when properly implemented, drives outstanding customer service.
We ask every person who talks to us about our service to rate us from zero to ten according the NPS gauge, in which zero suggests they will definitely not recommend a company and ten suggests they definitely will.
We are proud to publish our NPS, and use the insight it provides to influence the customer service we provide. You can see a live, accurate NPS on our website and feel assured that our service is typically rated nine times higher than the IT industry average.
The NPS survey consists of one simple question:
"How likely is it that you would recommend our company/product/service to a friend or colleague?"