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The Team SUpporting You

Qualifications

All support engineers are Level 3 technicians who are qualified and experienced enough to handle your request, whatever it may be.

In addition, our Support Engineers are Criminal Record Bureau (CRB) checked, possess relevant qualifications and, between them, have a huge amount of industry experience.

Data centre server aisle

Windows Team

On hand to take your call whenever you need them, Windows support engineers are qualified to MCSE/ MCITP as a minimum. And our Microsoft Gold Certified Partner status illustrates our commitment to providing all customers with the highest level of Microsoft specific support in the industry.

Whether you need help and advice with your SQL Applications, Exchange Solution or IIS websites, the dedicated Windows team is sure to be able to help.

Linux Team

Considered by many as the best team of Linux support engineers in the industry, they are qualified to RHCE as a minimum. Whether you're using the command line, Plesk or cPanel, our team has the knowledge and experience to help - they've been there and done it before, so nothing you ask of them will be too much.

As a Red Hat Partner, we're able to dig deep into available resources making the quality of the support you receive unquestionable.

Launch Team

The launch team works closely with all other areas of the business. For our Enterprise Solutions, the team works alongside the Solutions Specialists and are involved from the very start in taking clients' requirements and making them a reality. The Launch Team will then project plan and manage the entire deployment process. As the people who designed and build your solutions, the Launch Team provide support for the initial phase after the solution has been launched - there's no one better placed to do so.

For our smaller dedicated and cloud server solutions, the launch team is ready and waiting to turnaround order forms and deploy solutions quickly, efficiently and without delay.

Data Centre & Network Team

Working 24 hours a day across UKFast's data centres, the data centre and network teams maintain a watchful eye. With the network and data centre engineers qualified to CCNA and Dell Pro Support respectively as a minimum, rest assured your solution is in safe hands.

Network engineers maintain the UKFast core infrastructure and your solution for both availability, scalability and capacity. Systems such as proactive uptime monitoring and CTMonitoring provide real time statistics and alerts directly to engineers.

Datacentre engineers are on hand 24/7 to provide support if hardware fails, solution upgrades and remote reboots are required. With healthy stock levels of full equipment and parts, we are able to uphold our one hour hardware replacement guarantee.

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