Fast Answers

The Team Supporting You

Our teams are high qualified for any situation

UKFast's dynamic Support Team is available to take your calls and answer your queries 24 hours a day, 365 days of the year. What's more, we even guarantee that your telephone call will be answered within 3 rings. Every time.

Working closely with our Quality Assurance, Account Management and Solution's Specialists, the Support Team is there every step of the way. Whether they're helping you through a tricky server process you have not encountered before or planning the smooth expansion of your solution, the support team should be considered an extension of your own IT department.

Qualifications

All support engineers are Level 3 technicians who are qualified and experienced enough to handle your request, whatever it may be.

In addition, our Support Engineers are Criminal Record Bureau (CRB) checked, possess relevant qualifications and, between them, have a huge amount of industry experience.

Windows Team

On hand to take your call whenever you need them, Windows support engineers are qualified to MCSE/ MCITP as a minimum. And our Microsoft Gold Certified Partner status illustrates our commitment to providing all customers with the highest level of Microsoft specific support in the industry.

Whether you need help and advice with your SQL Applications, Exchange Solution or IIS websites, the dedicated Windows team is sure to be able to help.

Linux Team

Considered by many as the best team of Linux support engineers in the industry, they are qualified to RHCE as a minimum. Whether you're using the command line, Plesk or cPanel, our team has the knowledge and experience to help - they've been there and done it before, so nothing you ask of them will be too much.

As a Red Hat Partner, we're able to dig deep into available resources making the quality of the support you receive unquestionable.

Launch Team

The launch team works closely with all other areas of the business. For our Enterprise Solutions, the team works alongside the Solutions Specialists and are involved from the very start in taking clients' requirements and making them a reality. The Launch Team will then project plan and manage the entire deployment process. As the people who designed and build your solutions, the Launch Team provide support for the initial phase after the solution has been launched - there's no one better placed to do so.

For our smaller dedicated and cloud server solutions, the launch team is ready and waiting to turnaround order forms and deploy solutions quickly, efficiently and without delay.

Data Centre & Network Team

Working 24 hours a day across UKFast's data centres, the data centre and network teams maintain a watchful eye. With the network and data centre engineers qualified to CCNA and Dell Pro Support respectively as a minimum, rest assured your solution is in safe hands.

Network engineers maintain the UKFast core infrastructure and your solution for both availability, scalability and capacity. Systems such as proactive uptime monitoring and CTMonitoring provide real time statistics and alerts directly to engineers.

Datacentre engineers are on hand 24/7 to provide support if hardware fails, solution upgrades and remote reboots are required. With healthy stock levels of full equipment and parts, we are able to uphold our one hour hardware replacement guarantee.

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Supported all the Way

UKFast Support

Your eCloud® solution will be backed by a team of UK-based technical engineers available 24/7/365, plus a dedicated account manager.

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UK Data Centres

UKFast Data Centre

We've invested £22m in our UK-based data centres to ensure the highest levels of service, security and performance.

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Certifications and Industry Compliance

Crown Commercial Service
Carbon Neutral
ISOQAR Registered

Your solution is only ever housed in our IL4 and ISO-accredited, ultra-secure data centres. And as an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 9 framework.