eCloud® Public Support
With Public eCloud® you have the choice to add our cloud expert support and features on a per virtual machine basis. If you have any questions or want to find out more abut our award-winning support, call us on 0800 231 5917 or get more information.
No Support |
Support & Management |
|
|---|---|---|
| 24/7/365 UK-based support | x | |
| Technical telephone support | x | |
| Technical support tickets | x | |
| 100% Network uptime | ||
| Data centre power uptime | ||
| Consultation/Cloud advice | ||
| Cloud Architects help to design and configure | x | |
| Cloud migration service available | ||
| VMware technical support | x | |
| Cloud capacity planning | x | |
| eCloud Public infrastructure maintained and managed | ||
| UKFast developer APIs | ||
| API documentation | ||
| Cloud whitepapers and guides | ||
| Dedicated support pod system: - Account manager - VMware cloud experts - Windows and Linux engineers |
x | |
| Installation and configuration: - OS - MySQL - MsSQL - SMTP - Webservers - Terminal servers FTP, file permissions |
x | |
| Guidance and advice on performance | x | |
| Cloud control panel - MyUKFast | ||
| Upgrade support option | ||
| Scale cloud resources at anytime | ||
| Pay as you go option | ||
| Contract option | ||
| Cloud backup option |
Get StartedCall our experts on 0800 231 5917 or Request a quote now
