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eCloud® Public Support

With Public eCloud® you have the choice to add our cloud expert support and features on a per virtual machine basis. If you have any questions or want to find out more abut our award-winning support, call us on 0800 458 4545 or get more information. 


  No Support  

  Support &  Management    

24/7/365 UK-based support x  
Technical telephone support x  
Technical support tickets x  
100% Network uptime    
Data centre power uptime    
Consultation/Cloud advice    
Cloud Architects help to design and configure x  
Cloud migration service available    
VMware technical support  x  
Cloud capacity planning  x  
eCloud Public infrastructure maintained and managed    
UKFast developer APIs    
API documentation    
Cloud whitepapers and guides    
Dedicated support pod system:

    - Account manager
    - VMware cloud experts
    - Windows and Linux engineers

Installation and configuration:

    - OS
    - MySQL
    - MsSQL
    - SMTP
    - Webservers
    - Terminal servers FTP, file permissions

Guidance and advice on performance  x  
Cloud control panel - MyUKFast    
Upgrade support option    
Scale cloud resources at anytime    
Pay as you go option    
Contract option    
Cloud backup option    

Get Started

Call our experts on 0800 458 4545 or

Request a quote now