Priority Support System
Connecting you to our highly-qualified, UK-based support team 24/7/365, our unique Priority Support System (PSS) gives you direct access to the support that your business needs.
Send, resolve and amend support requests from MyUKFast, enabling you to track, monitor and archive your current and past requests. Designed and developed specifically to ensure that you get the fastest resolution to your query or issue, whenever you need it, our industry-leading Priority Support System provides unrivalled hosting support.
Priority Support Features
Track Your Requests
Monitor every stage of your support request by logging into your MyUKFast portal. See real-time status updates for your request so you know what is happening, when.
Organise support requests by adding your own references, attachments and extra contacts to allow our team to resolve the query quickly and efficiently and enable you to track your requests.
You're In Control
You control when a request is marked as 'complete' to ensure that your Priority Support requests are only closed once you are happy with the outcome.
Share Your Feedback
We request your feedback for every support request that you submit to ensure that we provide the highest level of service for you.
Your Priority Support requests are sent securely through your secure MyUKFast client portal to ensure that all sensitive information is protected.
"We can sleep easier at night knowing there’s an engineer always on hand to look after our systems"