UKFast Appoints Director of Service
Article date: Thu, 24 Jan 2013 12:49 GMT
Cloud hosting specialist UKFast has announced the appointment of Chris Andrews as Director of Service, accelerating its plans for expansion.
Chris returns to the company after a six year spell and is charged with maintaining and furthering UKFast's reputation for excellent customer service. Increased monitoring of the customer experience will inform new training and documentation for the UKFast team.
Prior to returning to UKFast Andrews most recently headed up a specialist technical team supporting public Wi-Fi networks at BSkyB.
The appointment forms part of UKFast's drive to increase numbers at its Manchester operation by 200 people over the next 18 months.
UKFast CEO Lawrence Jones said: "It gives me great pleasure to welcome Chris back into the business. His experience is invaluable and will help us to keep improving the UKFast experience and the support that lies at the heart of what we do.
"We've got big plans for the business this year and we need world class people to achieve those goals. We always value the skills and experience of people who have returned to us as they bring fresh energy and perspective to the business."
Andrews said: "I'm thrilled to be leading UKFast's latest investment into customer experience. My priority will be to drive service levels even higher, maintaining our position as the UK's top hosting provider with customer care at its core."
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