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NPS Whitepaper

Whitepaper content preview:

Knowing what your customers think about you is an essential part of improving and growing as a business. To help you, there are a variety of metrics out there designed to give you an insight into the mood of your customer base. However, most come with their own set of shortcomings.

Net Promoter Score is fast becoming the most popular way of measuring customer satisfaction. The one question survey is reliable, easy to implement and easy for your customers to take part in. This whitepaper explains the ins and outs of NPS - from how it works to how it can be a force for positive change in your business.

What you will learn in this whitepaper

Use of NPS is growing rapidly, but are businesses making the most of this popular metric? In this whitepaper we explore how net promoter score can be used to measure, improve and promote customer service.

After reading this document you will know more about:

  • What NPS is and how it works
  • How to introduce NPS effectively
  • Tried and tested methods for using NPS to improve customer service


NPS front cover

About UKFast

UKFast is the UK's largest privately owned web hosting, cloud computing and colocation provider. In our 16 years at the heart of the internet, we've prided ourselves on delivering a personal level of support to all of our clients.

NPS front cover

Customer service is at the heart of our business; that's why we are proud to post our NPS score live on our website. To find out more about UKFast's commitment to customer satisfaction and see our industry-leading NPS score, visit our website.


Download the NPS Whitepaper