- Only 32% of respondents were using Web 2.0 technologies in their firms.
- Over half (55%) said that the biggest benefit of Web 2.0 was in improving worker efficiency, while 53% said it was the ability for staff to collaborate between different locations.
- Of those that had deployed Web 2.0 tools, only 11% did so to improve collaboration and streamline processes. The remainder were looking to enhance their content management and search facilities.
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