Converge-IT, the market leading IT Support specialists, have further enhanced their client service offering with the release of their "my converge-it" portal. The Self-Service Support Portal has already proved a big hit with clients who can access their Supportdesk online.
This enables clients to log calls online and access and download historic and current data which is valuable for management information. The Portal also includes Remote Control Access which allows Converge-IT technicians to log on remotely to client machines to quickly resolve issues.
Converge-IT are passionate about improving client experience and have also released an online communication tool. The latest release is an RSS feed for the website which will enable clients to keep up to date with the latest technology news.
RSS feeds, collectively known as a web feed, allows Converge-IT to distribute news and announcements directly to end customers. Converge-IT news and announcements are distributed through the RSS feed found at http://www.converge-it.net/feed. RSS feeds are commonly read through software known as an RSS reader.
In addition to web feed support, the Manchester IT Supoort Company has embedded the ability to log into the client area to access a Self-Service Support Portal, which includes Supportdesk Login and Remote Control Access.
"Web feeds and social bookmarking are increasingly popular methods of keeping up with news and interesting content from all around the web. The feeds on our website are yet another way for us to keep our customers informed of new developments at Converge-IT and other related news," said Nigel Wright, Converge-IT Managing Director.
Nigel added: "By having the RSS Feed and the client log in the IT support section of our website is set for an increase in returning visitors. The data feeds are automatically updated throughout the day, to ensure that our frequently uploaded news stories, whitepapers and tech tips are accurately reflected on the site".
Read more about RSS feeds at Wikipedia: http://en.wikipedia.org/wiki/Rss_feedAbout Converge-IT - IT Support Manchester - www.converge-it.net
Converge-IT is at the forefront of IT Support in Manchester and Hosted Solutions for small and medium sized businesses. Their fully managed IT Support service prevents problems before they occur, saving their clients time and money. Their Hosted Solutions portfolio, including Hosted Exchange, is a viable alternative for small businesses who want a fully outsourced IT system and do not want the high upfront costs associated with purchasing and managing IT systems at their offices. Converge-IT also offer Disaster Recovery Solutions and 24/7 IT Support.
For further enquiries please call our Manchester IT Support Company on 0845 872 4400 or contact the IT Support Company in Manchester online.
For more information on Converge-IT - Manchester IT Support, please visit http://www.converge-it.net