Survey reveals attitudes towards e-commerceA new survey finds that, though many people feel that e-commerce makes their lives easier, many still have trust issues, especially in the case of online banking. Standard Life Healthcare surveyed 1,021 UK adults about their attitudes towards using the web for e-commerce and financial services. Highlights from the survey: Finance
- 59% of people prefer to contact financial companies by phone, while just 18% prefer to manage their finances online.
- People are clearly concerned about the security of financial transactions online – the poll finds that 68% trust the telephone as the most secure method of conducting financial affairs, while just 28% trust websites for finance.
- 30% of people who buy over the internet always read terms and conditions before buying something, while 28% do so only occasionally. For those that don’t, trust in the brand is the main reason.
- 79% of people say that e-commerce has made their lives easier, a view which is mainly held amongst those under 35. 65% of over 65s also say it has made their lives easier.
- Though the internet has given us more ways to contact companies, 37% people prefer to make a complaint to a retailer in person, while 37% would do this by phone. Just 10% would try to resolve an issue via email.
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