- Accessibility: Incredibly, a third of websites reportedly don't comply with the government's own standards on accessibility. On several sites, text could not be resized, and text alternatives to non-text content were unavailable.
- Site search: The search functions on government websites were generally poor, and only searched within individual sites, rather than across government departments. According to the report, the Cabinet Office is working with Google to improve this search function.
- Lack of feedback options: Government websites aren't very 'Web 2.0' either, with few means of leaving comments about their information and services.
- Usability: The report criticised a lack of improvement in quality and said that either user activity on these websites was not being monitored, or information was not being used to make improvements. One in six departments gather no user data from their websites, while many of those that do are not using this data. Honourable exceptions include the Transport for London site, and direct.gov.uk.
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