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UK Senior Citizens Boost Online Banking Popularity

UK Senior Citizens Boost Online Banking Popularity

According to a banking industry group, Britain's senior citizens are contributing to online banking's popularity with about 2.3 million people between the ages of 70 and 100 banking online.

The British Banking Association (BBA) found nearly 6.5 million of the over 60s bank online, compared to around 15.7 million between the ages of 18 and 34, and 12.5 million between 35 and 49.

The bank also found over 450,000 people over 60 use banking apps on smartphones and tablets.

Recent research from Fujitsu found that online banking is the most used digital service in the UK; and that 67% of people surveyed said they bank online as they look to make every day processes faster and simpler.

BBA CEO Anthony Browne said: "Customers of all ages like the fact that they can now make payments, check balances and do other banking tasks from the comfort of their home without trudging into town. It's precisely because these technologies are so popular with people of all ages that banks are investing so heavily in them.

"Not everyone will want to harness these new services, but it's vital that no-one feels excluded from this easy-to-use technology, and that banks continue to give all the support they can to those who want to learn how to join what is fast becoming a banking revolution."

The figures were compiled from a number of banks including Bank of Scotland, Barclays, First Direct, Halifax, HSBC, Lloyds Bank, Metro Bank, NatWest Royal Bank of Scotland and Santander.


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