UK Government Digital Services Below Average

UK Government Digital Services Below Average

The UK government’s digital services drag down the country’s overall score on the International Civil Service Effectiveness Index (InCiSE).

Despite coming fourth overall for civil service effectiveness and top for policy-making, openness and social security administration, the UK is still lacking when it comes to digital services.  

The InCiSE is the first list of its kind and uses data to assess how countries’ civil services perform in comparison with their peers around the world.  

The digital services section of the index measures the extent to which services are user-focussed, its transparency, cross border mobility and availability of key enablers. However, the report said that it does not assess “all the services which government provide digitally”. 

Estonia comes out on top for digital services, followed by Austria, Denmark, Australia and Finland.

The UK ranks 23rd for digital services with a below average score.    

The report found that when it comes to cross-border mobility the UK placed fourth, but “less well against other themes considered”.

It said: “The UK’s scores for the integrity and capabilities indicators may also benefit from further analysis, learning from the leading countries.”

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