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Tesco Bank Suffers Computer Problems

Tesco Bank Suffers Computer Problems

Tesco Bank customers are the latest to suffer as a result of IT problems.

The bank's customers were unable to access their accounts for about a day; and a spokesman for Tesco Bank said they became aware of the problems on Tuesday 3rd February.

"Our focus at this point is trying to recover it as quickly as possible," said the spokesman. "We are aware that some of our customers are currently unable to view their accounts in online banking. We are working hard to resolve this matter as soon as possible.

"Customers can continue to use their accounts as normal and can contact us by phone if they need any help with their account. We apologise for the inconvenience and thank customers for their patience."

Tesco set up its own core banking system back in November 2009, and is one of the companies trying to challenge traditional banks. One of the perceived advantages for these new banks is IT.

A recent survey by banking software supplier Fiserv involving 2,000 people showed 80% would trust a bank if it had the right technology in place. More than half said a new bank would have advantages over rivals if its IT was reliable.


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