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Spotify Apologises After Privacy Row

Spotify Apologises After Privacy Row

Following anger over Spotify's new data privacy policy, the music streaming service's chief executive has apologised.

Users had said they were leaving Spotify due to the changes in its terms and conditions; which included access to photos, contact numbers and sensor data stored on the user's phone.

Chief exec Daneil Ek apologised in a blog post for the "confusion" the new terms had caused.

He wrote: "We should have done a better job in communicating what these policies mean and how any information you choose to share will - and will not - be used."

He promised that an update to the new policy would be provided in order to clarify the terms but did not say they would be changed.

He added however that Spotify would not access the user's photos, contacts and data without their permission.

Previously Spotify had said the changes to its policy would help it tailor "improved user experience".

In a statement Spotify said: "Spotify is constantly innovating and evolving its service to deliver the best possible experience for our users. This means delivering the perfect recommendations for every moment, and helping you to enjoy, discover and share more music than ever before.

"Throughout, the privacy and security of our customers' data is - and will remain - Spotify's highest priority.

"We will always ask for individual permission or clearly inform you of the ability to opt out from sharing location, photos, voice and contacts."


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