A major service outage has occurred on Sky’s fibre-based broadband services.
The fault was disclosed on Tuesday 2nd August on Sky’s service status page. It read: "If you have Sky Fibre or Sky Fibre Unlimited in your home, you may not be able to get online at the moment. We’re investigating the fault now and we’re sorry for any inconvenience caused."
Service status website Downdetector.co.uk saw a spike in reports beginning in the early hours and peaking between 7am and 9am.
In a second update at 10.30am Sky said its engineers had resolved the problem and would continue to monitor the service throughout the day to avoid a repeat.
Most of the complaints originated in London, the Midlands and the north of England.Sky’s outage comes after its rival BT suffered national outages over two days this year.
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