24 hours after temporarily suspending production of its Galaxy Note 7, electronics giant Samsung has called a permanent halt to all production and sales of the device.
In a brief statement Samsung said: “We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.
“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.”
In response, EE and Three both said they had suspended exchanges of affected devices, following the lead of US peers AT&T and T-Mobile.
An O2 spokesperson said: “We’re in the process of contacting our customers who have a Samsung Note 7. Customers with a Note 7 can call us on a dedicated number, 0333 234 1457, where we will talk through their options, including the provision of a new mobile.”
According to the BBC, Samsung had shipped around 45,000 units in Europe through pre-orders, although no incidents of battery fires have been confirmed in the UK.
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