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No Skills For IT Transformation of Public Services

According to research from BT, only a quarter of local authorities consider investing in people to be a high priority.

While 75% of councils have embraced technology to transform public services, there are still IT skills gaps within the organisations.

According to a BT whitepaper on public services, these skills gaps need to be addressed to increase efficiency and maximise the benefits from technology investments.

The research confirmed that while local authorities understand the importance of technology, skills and innovation, they lack the resources to encourage it. For example, while 41% of local authorities thought IT literacy was very important, only 7% agreed that there are enough skills in the organisation.

Ian Dalton, president for global government and health at BT global services said: "Technology alone can't continue to sustain the public sector mantra of 'do more with less'. We need to be more creative, using solutions such as mobile working and collaboration technologies to transform how public services are delivered.

"Many digital inclusion and IT skills training programmes exist, but focus on citizens, not on the development of employees.

Improving these areas will help ensure organisations have the abilities required to work efficiently with new technology and continue to improve and streamline the delivery of public services."

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