New TalkTalk Fine Takes Total Fine for Poor Data Protection

New TalkTalk Fine Takes Total Fine for Poor Data Protection

TalkTalk has been issued with another fine for failing to look after its customers’ data, ten months after being hit with a record £400,000 fine.

The latest fine is as a result of an Information Commissioner’s Office (ICO) investigation that found TalkTalk had breached the Data Protection Act because a third party supplier allowed staff to have access to large quantities of customer data.

The ICO said TalkTalk’s lack of adequate security measures left the data open to exploitation by rogue employees.

The breach came to light in September 2014 when TalkTalk began getting complaints from customers that they were receiving scam calls in which the scammers pretended they were providing support for technical problems and quoted customers’ addresses and TalkTalk account numbers.

Information commissioner, Elizabeth Denham, said TalkTalk should have known better.

She said: “TalkTalk may consider themselves to be the victims here, but the real victims are the 21,000 people whose information was open to abuse by the malicious actions of a small number of people,”

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