According to Go On UK's deputy CEO Tristan Wilkinson, investment on internet infrastructure needs to be complemented by skills investment.
It is estimated that in the UK there are 11 million people who are struggling to connect to the internet, causing a digital divide across the country.
The divide is said to be caused not only by problems with hardware, bad connectivity or even rural broadband challenges but also the fact that people don't know how to - and cannot afford to - get online.
While the government is investing in nearly £2bn in upgrading the UK's superfast broadband, there is no investment in teaching people how to use it.
Wilkinson said: "It's like building a motorway network without having a budget to teach people how to drive.
"We need to complement infrastructure investment with skills investment."
The government has launched a Digital Inclusion Strategy to reduce the number of people in the UK who are not online by 25% and is urging businesses to expand their role in tackling digital exclusion. The strategy has signed a charter with 40 partners, including the BBC, Asda, Vodafone and Microsoft.
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