Heathrow airport gets £137m IT revamp

In the next five years BAA is set to spend £137 million overhauling IT systems at Heathrow Airport.

The work will include a £57 million operational systems project which means BAA will overhaul security and access control, queue management, asset management and terminal support. The "simpler, cheaper to operate" architecture it is aiming to introduce will support passengers, airlines and baggage handlers.

£40 million will be spent on business planning systems to improve how key information is presented to and used by management. Enterprise resource planning, document management and human resources systems will be affected by the changes.

In a scheme costing £30million, BAA will overhaul datacentres, servers, wireless networking, network management and other infrastructure. This is aimed at minimising operational costs.

A year ago, BAA and airliner British Airways' systems came under fire when at the opening of Heathrow Airport thousands of travellers' bags were delayed after a string of IT problems. In November, the Commons Transport Select Committee said the systems had not been tested properly.

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