According to a new survey released by the US Federal Communications Commission (FCC), one out of every 6 mobile phone customers are presented with surprising fees.
The report shows that around 30 million Americans face a "bill shock" on a monthly basis from an unexpected increase of their fees.
The FCC have said that this highlights the need for wireless carriers to provide more simple and straightforward price plans for their customers and clearer bills.
Julius Genachowski, chairman of the FCC spoke on the subject today. "The wireless industry has achieved remarkable innovation, and mobile is increasingly essential to the daily lives of Americans."
He continued, "There is still more that can be done to help customers navigate what is sometimes a confusing marketplace."
On those surveyed who did receive a bill shock, around one third saw their bill rise by $50 dollars, while a staggering 23 per cent saw an increase of over $100!
In light of this new research the FCC is recommending that carriers provide clearer information on monthly charges and termination fees for both home broadband and mobile phone fees.
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