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DVLA Digital Car Tax Renewal Website Struggles with Demand

DVLA Digital Car Tax Renewal Website Struggles with Demand

The DVLA website has had a troubled launch, with the site crashing and responding slowly due to high demand.

Vehicle owners in the UK no longer need paper tax discs as the service has now become "digital by default", as part of the government's digital strategy. Car tax compliance will now be checked using automated recognition of the vehicle number plate.

Soon after the launch, the website started to struggle and the DVLA tweeted: "We are currently experiencing high volumes of traffic to our online vehicle tax service please keep trying. Sorry for the inconvenience."

The service has now been launched as a beta version - meaning it is still being tested and developed.

The DVLA is thought to be one of the leading government agencies in the move to more digital public services. However, Oliver Morley, the DVLA's chief executive believes the organisation is unlikely to ever go completely digital.

He said: "We will be a multichannel business. It's difficult to say we're going to cut that channel - in the end, the most important issue for us is they're paying tax. If there's a segment that really doesn't like using digital means, or technically can't, we need to make sure we can still collect the tax."


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