Desktop Banking Loses Out to Apps

As users increasingly switch to mobile apps, the use of internet banking on the computer has fallen for the first time.

According to the British Bankers Association (BBA), customers logged on to banking websites 4.3m times a day in 2015, down from 4.4m in 2014.At the same time, the use of apps on phones and tablets went up from 7m logins a day in 2014.

The BBA said altogether customers used apps 4bn times a day in 2015.

The BBA’s chief executive, Anthony Browne, said: "Customers love the new technology that is allowing us to bank round the clock."

You can set up standing orders while standing in the queue for the bus and check your balance while checking in at the airport."

When it comes to actual payments people are still more likely to use a computer rather than an app, however.

In 2015 there were 417m internet payments, compared to 347m payments on an app.

One reason for this was that most customers still have to log in to their bank’s website if they want to set up a payment to a new person. 

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