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Deal to Stop Shock Mobile Bills

Deal to Stop Shock Mobile Bills

Mobile users will soon be protected from 'sky high bills' if their phones are stolen.

EE, Three, Virgin Media and Vodafone have agreed to a new cap on the maximum customers would be expected to pay and will also tell people of mid-contract price rises, where users will have the option of breaking off the contract without penalty.

It is thought the cap, expected to be in place from spring 2014, will be set at a similar level to the £50 liability cap on stolen credit and debit cards.

Culture Secretary Maria Miller said: "Families can be left struggling if carefully planned budgets are blown away by unexpected bills from a stolen mobile or a mid-contract price rise.

"This agreement with the telecoms companies will deliver real benefits to consumers and help ensure people are not hit with shock bills."


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