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Citizens Want More from Public Sector Digital Transformation

Citizens Want More from Public Sector Digital Transformation

A survey shows digital skills and lack of integration are among barriers to good online government services.

A report by Sopra Steria suggests that only 50% of the UK believes digital transformation has had a positive impact on the quality of public services with the lack of integration, particularly in policing, becoming a growing concern.

The research conducted by Ipsos looked at responses from 400 citizens of the UK, France, Germany, and Norway to assess the uptake and impact of digital government.

The report showed that 66% of the public believe digital tools are becoming increasingly easy to use, making citizens more engaged. However only 17% of the public said they’re using government digital services at least every month, with 35% using digital services every six months.

Similarly, 83% recognised that the public sector has increased the number of digital public services, and 64% deemed the degree of digital development in the UK to be advanced, with only Norway scoring significantly higher at 75%.

The creation of the Government Digital Service (GDS) in 2012 laid groundwork for changing government IT, and has created a huge drive for digital transformation in government.

One of the most talked about services to come out of the GDS is Gov.uk Verify, which has faced severe criticism from experts and the public alike.

The survey found that only 58% of respondents believed digital had a positive impact on the quality of the public services provided.

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