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Business Leaders Want Better Digital Services From Governmen

Business Leaders Want Better Digital Services From Governmen

According to research, UK business leaders want more from the government in terms of digital services.

A survey including more than 600 UK decision makers by research firm Opinium said business leaders waste 33 workings days per year due to outdated public websites.

62% said digital public services lack the ease of use associated with consumer-focused sites such as social media or ecommerce, and half of those surveyed said they wanted the option of talking to someone instead of relying on government websites.

Executives told researchers they need better online services for business support, for example 50% said they would welcome a service to show all available tax breaks for businesses in one place and 36% said they wanted online systems showing all the information and requirements needed to set up a business.

A related survey of 2,000 consumers by Opinium/EMC also suggested 65% of people believe government digital services lag behind the private sector.

Founder of small business support organisation Enterprise Nation, Emma Jones, said: "Small businesses are rapidly embracing digital opportunities and they are looking to their government to do the same with smarter and more intuitive government services.

"What is striking in this research is the high demand for more services in business support and this is even higher among the younger, digitally-savvy business community. In the future, it will need to be tailored for a time-starved, tech-savvy entrepreneur audience who are calling for smarter services and more personalised updates concerning regulations, tax or advice."

Led by the Government Digital Service (GDS) the UK government has embarked on a programme to improve its digital offerings over the past five years.


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