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BT Apologises for Broadband Problems

BT Apologises for Broadband Problems

BT has apologised after many of its users in the UK experienced problems connecting to the internet.

As a result of the issue, many users said they experienced problems connecting to websites such as social media, banking and shopping apps.

The firm, which has around seven million broadband customers in the UK has apologised.

Issues were reported in various parts of the UK, with complaints arising largely in parts of Cornwall, Eastborne, Preston and Tunbridge Wells.

David Black, a user who felt the effects of the broadband issues, said: "It started with eBay at 09:30 BST and is spreading like wildfire.

"Amazon, Netflix, most forums, Facebook and Twitter are all blocked, with more being blocked all the time."

He added: "No-one can get through to the BT help pages as, ironically, they are also affected."

Another BT customer, Peter Clayton, added: "It seems to be all the major sites that don't work. HSBC, eBay, Amazon.

"My plumbing website seems also to be down and I'm a small business so this really does affect me as I have people in my office just twiddling their thumbs."


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