Broadband Speed Should be Guaranteed, says Which?
The consumer group Which? has said Broadband companies should give customers the speed and service they pay for and urge providers to go further in guaranteeing broadband speeds.
A survey carried out by Which? claimed that 45% of customers suffer slow download speeds, with over half of the customers experiencing slow speeds frequently, or all the time.
Which? executive director Richard Lloyd said: "The internet is an essential part of modern life, yet millions of us are getting frustratingly slow speeds and having to wait days to get reconnected when things go wrong."
"It's less superfast broadband, more super-slow service from companies who are expecting people to pay for speeds they may never get."
Ofcom now has a voluntary code of practice on broadband speeds, ensuring customers are protected. Providers who are signed up to the code must give customers a written estimate of their broadband speed at the start of a contract and must allow them to leave
a contract without penalty if they receive speeds significantly below the estimate.
Ofcom said: "Ensuring consumers receive a high quality of service from their broadband provider and are fairly treated are high priorities."
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