Barclays Ranked Top for Mobile Banking
After a slow start, UK banks are finally improving their mobile banking, with Barclays winning the race.
After analysing seven retail banks using its Mobile Banking Functionality Benchmark, Forrester revealed that Barclays ranked highest in customer functionality.
NatWest dropped to fifth after being last years' highest ranking bank, with Santander at second, Lloyds bank third, HSBC fourth, Nationwide sixth and the Co-operative seventh.
Forrester analyst, Stephen Walker said: "It is no secret that UK banks were slow to take mobile banking seriously.
"Some of last year's laggards have overtaken last year's leaders, and many UK banks now offer mobile sales functionality - ahead even of their peers internationally. All UK banks now do well where it matters most to customers - across money movement, balance checking and transaction history search."
Walker added: "Barclays has spent time and money on mobile - and it shows."
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