The government funded cyber security advice site 'Get Safe Online' has collapsed due to heavy traffic.
The website was publicised as being the place to go for advice to protect computers from being hacked.
However within minutes of the announcement on Monday, the website collapsed after a flood of visitors.
Tony Neate, Get Safe Online's chief executive said: "It's important for people to realise that this has been a learning curve for us."
"We're looking at what we can do to make sure this won't happen again. We're sorry. I've had no sleep for two days."
However security expert Graham Cluely said: "Get Safe Online massively dropped the ball.
"If the government is going to rely upon Get Safe Online to distribute internet security advice, the site needs to invest in the infrastructure required to remain accessible at all times, every day of the year, because you never know when the next big security issue will crop up - and when the public will need advice urgently."
Get Safe Online lists an extensive number of partners and supporters, including PayPal, Barclays and Microsoft.
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