Lee Sexton, a disgruntled broadband consumer, has launched a new online petition aimed at encouraging the government to investigate ISP's that oversubscribe on their networks and throttle bandwidth:
Quote: Internet providers are quite clearly oversubscribing on their networks and are resorting to throttling speeds to lower congestion. The problem is they are selling a product by speed and are not offering this speed at peak times (anywhere from 4pm to 1am) which means the service you are paying for is not the service you bought or was advertised.
With todays broadband services, eg Games on Demand (up to 4gb per download), movies on demand (up to 2gb in size) and music on demand (anything up to 300mb per album) ISP's have severely underestimated customers usage and rely on this underestimate to continue to oversubscribe their networks and keep the status quo.
The problem now being is that the status quo is no longer maintained as we are now being throttled on speeds and blocking ports to restrict the speed we signed up for.
The ISP's are blaming pirates but as I have clearly shown this is not the case, it is normal useage for todays bandwidth hungry services and it is unacceptable that our service is being degraded and this needs to be investigated NOW and THOROUGHLY as the state of broadband in the UK is now suffering.
Typically the petition, which has so far managed to gain 1,796 signatures, may understandably resonate with some consumers. However, these problems are usually caused when people signup to the cheapest services, which frequently claim to offer everything but the kitchen sink for a pittance.
The reality is that you get what you pay for and expecting a wonderful service for the prices that some providers charge, such as TalkTalk's "free" broadband bundle, is simply unrealistic. The fault here is perhaps more in the promotion and marketing department, with too many consumers being mislead to believe that a quality service can be had for nearly nothing.
Thankfully Ofcom, working with the Advertising Standards Authority (ASA), has now agreed to investigate the problem of advertised broadband speeds versus actual performance. The new proposals, coupled to a consultation period, should surface sometime during the first quarter of this year, we hope.
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